January 3, 2019
Frictionless Commerce – the future of customer experience is seamless
As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods ... Read more
May 12, 2017
IBM’s answer man
The retail industry is awash with tech industry buzzwords that no one wants to admit they don’t understand. That’s okay, ... Read more
December 7, 2016
Making the Holiday Shopping Experience Seamless
Only three in 10 companies have an up-to-date view of the customer journey. Connecting online and in-store data is what closes the gap.
May 4, 2016
Moving “Digital” to the Physical Realm
As marketers, the pressure in recent years has centered on shifting to an all-digital approach and delivering a compelling customer ... Read more
July 23, 2015
Ramblings for University level Principles of Marketing Class
I’d go for the disruptive approach. Marketing has so fundamentally changed. It’s all about digital marketing now. When Nike learns ... Read more
December 16, 2014
Easy Attribution for Store to Store Sale
One of the biggest challenges to a delightful customer experience across channels is executive bonuses and the KPIs that illustrate ... Read more
November 25, 2014
Omni-channel Retailing Falls Short in 2014
As we approach the busiest shopping weekend of the year in the US, I see many retailers still falling short ... Read more
November 17, 2014
Product Recommendations: Going Beyond “Viewed This, Bought That”
Online marketers can choose from many tools to provide customers who are shopping on your e-commerce site with relevant products ... Read more
September 19, 2014
Realizing the Security Needs of In-store Apps
I am adventurous when it comes to e-commerce, mobile wallets, social sign-in and all things that support digital marketing. I’ve ... Read more
August 18, 2014
Why retailers’ print catalogs are making a comeback
A certain Wall Street Journal article has been causing quite a stir lately. The article discusses the fact that big ... Read more