October 1, 2025
Get Ready for the First Cyborg Monday
In my recent Fast Company article, I introduced the idea that this holiday season won’t just be another Cyber Monday. ... Read more
October 1, 2025
In my recent Fast Company article, I introduced the idea that this holiday season won’t just be another Cyber Monday. ... Read more
September 23, 2025
Every product manager or engineer who’s inherited someone else’s codebase knows the question: Do we try to enhance what’s here—or ... Read more
September 15, 2025
Digital analytics platforms like Google Analytics 4 or Adobe Analytics, along with RUM tools, aren’t capturing the surge of new ... Read more
August 15, 2025
It just dawned on me: account management in e-commerce platforms needs to be completely reimagined to support our AI agents. Right ... Read more
August 11, 2025
If you’re trying to make sense of what AI can actually do for your business, you’re not alone. Every week, ... Read more
July 21, 2025
Generative AI is rapidly changing how people search for and discover products online. As an e-commerce veteran, I’ve noticed a ... Read more
July 21, 2025
A playful twist on “BOM,” traditionally known as a Bill of Materials, feels entirely appropriate given the explosive growth of ... Read more
January 27, 2025
The trajectory of innovation in AI today reminds me of the early days of the web and the browser wars ... Read more
January 6, 2025
I’ve heard a few folks joking (sometimes not-so-jokingly) about how the next wave of AI agents, combined with a simple ... Read more
May 3, 2021
Recently I had the honor of being a guest speaker in the Customer Analytics course, which is part of the University ... Read more