July 23, 2026
The DCAPItator: A First-Person History of Headless Commerce
The fuller story of how headless commerce got its name, including the undocumented Elastic Path engineering legend behind the DCAPItator.
October 1, 2025
Get Ready for the First Cyborg Monday
In my recent Fast Company article, I introduced the idea that this holiday season won’t just be another Cyber Monday. ... Read more
August 15, 2025
AI Agents Need a New Kind of Account Management in E-Commerce
It just dawned on me: account management in e-commerce platforms needs to be completely reimagined to support our AI agents. Right ... Read more
June 10, 2019
My Headless Commerce Experience with Adobe.com
I’ve worked in commerce for some two decades, on both the front-end and the back-end and everything in between. Over ... Read more
January 3, 2019
Frictionless Commerce – the future of customer experience is seamless
As we close out 2018, there’s a lot of new experiences (like checkout-free stores), surprising acquisitions (like the Amazon/Whole Foods ... Read more
November 25, 2014
Omni-channel Retailing Falls Short in 2014
As we approach the busiest shopping weekend of the year in the US, I see many retailers still falling short ... Read more
November 17, 2014
Product Recommendations: Going Beyond “Viewed This, Bought That”
Online marketers can choose from many tools to provide customers who are shopping on your e-commerce site with relevant products ... Read more
August 5, 2014
Dear Brand Manufacturer, give me product images. Signed, Retailer
Some retailers, such as Sears and Kohl’s (which use multiple images, zoom with color, and flyout zoom), do a great ... Read more
July 11, 2014
Alternative payments: the path to increasing global sales
From Bitcoin to novel ways to pay with your phone, there is a large diversity of startups inventing new online ... Read more
March 20, 2014
The secret to amazing packaging experiences
How many box openings does it take to create a box that is a consummate joy to open? While this ... Read more