October 1, 2025
Get Ready for the First Cyborg Monday
In my recent Fast Company article, I introduced the idea that this holiday season won’t just be another Cyber Monday. ... Read more
August 15, 2025
AI Agents Need a New Kind of Account Management in E-Commerce
It just dawned on me: account management in e-commerce platforms needs to be completely reimagined to support our AI agents. Right ... Read more
June 10, 2019
My Headless Commerce Experience with Adobe.com
I’ve worked in commerce for some two decades, on both the front-end and the back-end and everything in between. Over ... Read more
November 25, 2014
Omni-channel Retailing Falls Short in 2014
As we approach the busiest shopping weekend of the year in the US, I see many retailers still falling short ... Read more
December 5, 2012
Experience-Driven Commerce Webinar with hybris and Acquity
Online technology has forever changed the game for commerce. Customers expect compelling, personalized, and consistent experiences across devices and channels ... Read more
August 15, 2012
Major eCommerce Trends Affecting Platforms
General musings on relevant trends affecting today’s eCommerce platform providers: 1-click and the paradigm of the cart – Apple & ... Read more
September 7, 2010
The Follow Through in eCommerce
Most online transactions finish with an automatically generated email summarizing what you just did. This can be as simple as ... Read more
