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Get Ready for the First Cyborg Monday
October 1, 2025
In my recent Fast Company article, I introduced the idea that this holiday season won’t just be another Cyber Monday.
KEEP READINGSeptember 23, 2025
Rewrite vs. Enhance: Finally a Data-Driven Answer
Every product manager or engineer who’s inherited someone else’s codebase knows the question: Do we
KEEP READINGSeptember 15, 2025
AI Shopping Bots are ghosts
Digital analytics platforms like Google Analytics 4 or Adobe Analytics, along with RUM tools, aren’t
KEEP READINGAugust 15, 2025
AI Agents Need a New Kind of Account Management in E-Commerce
It just dawned on me: account management in e-commerce platforms needs to be completely reimagined to
KEEP READINGAugust 11, 2025
AI for SMBs: The Real Bottleneck Isn’t the Tech—It’s the Data
If you’re trying to make sense of what AI can actually do for your business,
KEEP READINGJuly 21, 2025
Adaptive Content for Bots: Why Many E‑Commerce Sites Are Invisible to AI
Generative AI is rapidly changing how people search for and discover products online. As an
KEEP READINGJuly 21, 2025
From Digital Analytics to Business Outcomes Monitoring (BOM): Rethinking Composable Digital Experiences
A playful twist on “BOM,” traditionally known as a Bill of Materials, feels entirely appropriate
KEEP READINGJanuary 27, 2025
DeepSeek & The Future of AI Models: Lessons from the Browser Wars
The trajectory of innovation in AI today reminds me of the early days of the
KEEP READINGJanuary 6, 2025
SaaS companies are irrelevant with AI agents
I’ve heard a few folks joking (sometimes not-so-jokingly) about how the next wave of AI
KEEP READINGABOUT
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